The Jawhara Assurance

WITHIN 30 DAYS OF PURCHASE

GOLD JEWELLERY

Exchangeable either for Gold or Diamond Jewellery or against gift vouchers equivalent to the original value in the purchase invoice.

DIAMOND JEWELLERY

Exchangeable for Diamond Jewellery or against gift vouchers equivalent to the original value in the purchase invoice

AFTER 30 DAYS AND WITHIN 1 YEAR OF PURCHASE

GOLD JEWELLERY

Exchangeable either for Gold or Diamond Jewellery. Gold rates shall be subject to the market prevailing price after deducting the making charges, stones weight.

DIAMOND JEWELLERY

Exchangeable for Diamond Jewellery after deducting a maximum of 25% of the original invoice value, which is equal to the remodeling costs and if the new Diamond Jewellery selected exceed the value offered for the old Jewellery.

AFTER 1 YEAR OF PURCHASE

GOLD JEWELLERY

Exchangeable either for Gold or Diamond Jewellery. Gold rates shall be subject to the market prevailing price after deducting the making charges, stones weight.

DIAMOND JEWELLERY

Can be exchanged for new diamond jewellery and will be valued for upgrade according to the market value of the materials content. The value of the new diamond jewellery selected should exceed the amount offered for the old jewellery.

GENERAL TERMS AND CONDITIONS

  • Jewellery can be exchanged one time only for each invoice against Jewellery with the same value or upgraded against higher value Jewellery.
  • Exchanged Jewellery must be returned in its original condition, original packing, unused, undamaged, clean and not altered
  • Maintenance and free repairing services shall be provided against the manufacturing defects. The customer shall bear the cost for any gold, diamond or precious stones additions to the Jewellery.
  • Jewellery can be exchanged against similar Jewellery, upgraded or exchanged against gift vouchers in case of any irreparable defects.
  • Jewellery can be exchanged or upgraded after 30 days from the purchase date after deducting the value of the precious stones, making charges and any charges incurred in the transaction including the credit cards charges.
  • Gold Jewellery are exchangeable for either Gold or Diamond Jewellery at the prevailing market rates.
  • Jawhara Assurance is not applicable for Jewellery purchased during promotions or offers.
  • All exchange or buy-back requests are subject to a Quality Inspection by the concerned department. Maximum of (7) working days required for the inspection process.
  • Jawhara Assurance is not applicable for watches, Pearl Jewellery, Silver Jewellery or customized Jewellery. Free Maintenance free repairing shall be applicable for (3) months from the purchase date.
  • Applicability of Jawhara Assurance is subject to Jawhara Jewellery policy. Jawhara reserve absolute right to define or change from time to time without prior consent of the customer, and to the applicable laws followed in the country of purchase.
Note:
  • To exchange your product, you should email your product to customerservice@jawharajewellery.ae
  • You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.